Privacy policy

Updated 22 December 2020

Protecting our customer's data is of utmost importance to us. We therefore collect as little personal identifiable data as possible and remove it from our systems as soon as possible.

Summary

Website

When you browse our website, we collect data that is technically necessary for us to display the website to you.

In order to make your visit to our website attractive and to enable the use of certain functions, we use cookies and Google Analytics.

You can change the Cookie Settings via the "Cookie Monster" pop-up. If you cannot see the pop-up please delete your browser cookies/session and reload the page.

Webshop

Our self-hosted web shop stores personal data related to customer orders, such as names, email addresses and shipping/billing addresses.

After purchasing a product, we will send you emails related to the status of your order.

This data is stored for up to 30 days. After that time frame it is anonymised, which means all personally identifiable details are erased from our web shop system.

Due to regulatory requirements we need to retain a copy of the order invoice for up to 10 years: we keep these copies on an encrypted archive storage and they are not accessible by third party services.

For checkout data that didn't convert to an order, all information is deleted after 5 days.

If for any reason you did not finish the web-shop checkout process we will send you up to four reminder emails.

You can opt-out at any point via the "unsubscribe" link in the footer of these emails.

In order to make your visit to our website attractive and to enable the use of certain functions, we use cookies and Google Analytics.

You can change the Cookie Settings via the "Cookie Monster" pop-up. If you cannot see the pop-up please delete your browser cookies/session and reload the page.

Newsletter

If you subscribed to any of our newsletters, the only data we save are your email address and name, or alias if you chose to use one when subscribing.

We recommend to use an alias and anonymous email address.

You can unsubscribe at any point via the "unsubscribe" link in the footer of the newsletter emails.

After unsubscribing, your email address and name will be deleted from our newsletter tool within 30 days.

Customer support

Support tickets are closed once the issue is resolved or in case of inactivity it is closed automatically after 7 days.

Personal data, all exchanged emails text and their attachments are erased 23 days after a ticket is closed.

BitBoxApp & BitBox01 2FA App

When using the BitBoxApp with the default servers, some information has to be transmitted to our servers in order for the operation of the BitBoxApp. See here to learn which data is transmitted.

The BitBoxApp might need access to your device camera ('Camera permission') in order to allow you to scan cryptocurrency address QR codes.

The BitBox01 2FA App needs access the device camera ('Camera permission') in order to enable 2FA pairing or to acquire information for completing a financial transaction.

Details

Consent

How do you get my consent? When you enter personal information to place or amend an order, we imply that you consent to our collecting it. When you install the mobile app or desktop app, we imply that you consent to the Camera permission. Camera permission is defined as 'accessing the camera or capturing images and video from the device'.

How do I withdraw my consent? You may withdraw your consent at anytime by uninstalling the mobile app or desktop app or by contacting us at support@shiftcrypto.ch

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Shift Crypto AG has not, does not now, and will not in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Data

Data we collect is stored on a secure server behind a firewall. Credit card information is collected by Stripe, a PCI Level 1 Service Provider, and is subject to their terms and privacy policy: https://stripe.com/us/terms. We do not collect or store your credit card information.

Communication Data between the mobile app and the desktop app (including the relay server) is encrypted except for application version information. Communication Data is not stored outside of the apps.

Third-party service

Third-party service providers, such as blockchain explorers, payment gateways and payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them in order to fulfill our services to you. We recommend that you read their privacy policies so you can understand how your personal information will be handled by them.

Third-party service providers may be located in or have facilities that are located a different jurisdiction than either you or us. In this case, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

Third-party links

When you click on links in our website, they may direct you to a third-party website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province or country of residence, or that you are the age of majority in your state or province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

Shift Crypto AG
Soodmattenstr. 4
8134 Adliswil
Switzerland

support@shiftcrypto.ch