Refund Policy

Effective 2018.08.20

Unused products in their original and unopened packaging can be returned for a refund within ten (10) days of delivery. The full price minus the original shipping fees and return shipping fees will be refunded.

Order's will NOT be refunded if the customer refuses to pay for customs clearance fees or provides an incorrect delivery address.

Refunds will also be granted for orders that are canceled before your item was confirmed as shipped.

Replacement of defective products are governed by the Limited Lifetime Warranty agreement.

Refund Process

To begin, submit a refund request along with a proof of purchase to support@shiftcrypto.ch within ten (10) days of receiving the product. We will reply with a refund request acknowledgment and a return mailing address. Mail the product to us within five (5) days following receipt of this email.

Once we receive and inspect the product, we will send you an email to notify you of the approval or rejection of your refund. Refunds will be transmitted within four (4) weeks of approval.

Bitcoin Payment Refunds

Refunds for orders paid with Bitcoin will be issued at the USD value of the order and will use the exchange rate value at the time the refund is transmitted.

Shipping

We will email you the shipping address to return the product. Shipping times will vary depending on your location.

Please use a trackable shipping service and/or purchase shipping insurance. We cannot guarantee that we will receive your returned item, and you assume all risks of loss or damage during shipment.