Refund & Return Policy

Terms

• Unused products in their original and unopened packaging can be returned for a refund within thirty (30) days of delivery.
• The full price including proportional shipping costs will be refunded.
• Organising the return shipment and paying the return shipping costs are the responsibility of the customer.
• We reserve the right to deduct any return shipping fees or import costs billed to us by the return carrier from the refund amount.
• We do not charge a restocking fee.
• Replacement of defective products is governed by our product warranty.
• National, state and local laws may grant you other rights that are not affected by this refund policy.

How to cancel order before shipment

1. In order to cancel your order, please visit your public order page and click on the "Cancel order" button. You can find the link to this page in your order confirmation email or search for your order number here
2. If you have requested the cancellation before the shipping label has been printed, your order will automatically be put on hold.
3. We will then cancel & refund your order within the next 48 hours.

How to return items

1. Visit your public order page and click on the "Initiate return" button. You can find the link to this page in your order confirmation email or search for your order number here
2. On that page you can select which items you want to return and will be shown our return address.
3. Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. Refunds will be transmitted within one (1) month of approval to your original payment method.
4. Refunds for orders paid with bitcoin will be issued at the FIAT value of the order and will use the exchange rate value at the time of transmission of the refund or at the time of original payment, at the sole discretion of the Company.